The overview and meaning of Chatbots – Chatbots are being used by many businesses in India to provide customer service and support. They can be used to answer customer queries, provide product information, and even handle sales and marketing activities. Chatbots are also being used to automate customer service tasks, such as order tracking and account management.
The use of AI-powered chatbots in India is growing rapidly, as businesses are recognizing the many advantages they offer. Chatbots are able to provide 24/7 customer service, as they are available around the clock.
They can also handle a large number of customer requests simultaneously, reducing the need for human agents. Additionally, they are able to provide personalized service, as they are able to understand the customer’s intent and provide tailored responses.
There are several different types of chatbots, each with its own unique capabilities and applications. Understanding the different types of chatbots can help you decide which type is best suited for your needs.
The most common type of chatbot is the rule-based chatbot. This type of chatbot is programmed to respond to specific commands or questions. It can be used to answer simple questions, provide customer service, or even automate certain tasks. Rule-based chatbots are typically used in customer service applications, as they can provide a more efficient way of dealing with customer inquiries.
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